{"id":46216,"date":"2025-04-28T15:12:28","date_gmt":"2025-04-28T09:42:28","guid":{"rendered":"https:\/\/www.zolvit.com\/blog\/?p=46216"},"modified":"2025-05-08T14:31:24","modified_gmt":"2025-05-08T09:01:24","slug":"consumer-protection-act-in-india","status":"publish","type":"post","link":"https:\/\/www.zolvit.com\/blog\/consumer-protection-act-in-india\/","title":{"rendered":"Consumer Protection Act in India: Everything You Need to Know"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">The Consumer Protection Act, 2019, is a monumental Act which repealed the Consumer Protection Act of 1986; its enactment was necessary for improvement in consumer rights in this digital age. &#8220;Consumer&#8221; is now defined broadly, with the newly formed Central Consumer Protection Authority (CCPA) enforcing online dispute resolution. The law also has stricter penalties for trade practices so as to further strengthen consumer protection.\u00a0<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_74 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.zolvit.com\/blog\/consumer-protection-act-in-india\/#Features_of_the_Consumer_Protection_Act_2019\" data-wpel-link=\"internal\">Features of the Consumer Protection Act, 2019<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.zolvit.com\/blog\/consumer-protection-act-in-india\/#Consumer_Rights_Under_the_Act\" data-wpel-link=\"internal\">Consumer Rights Under the Act<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.zolvit.com\/blog\/consumer-protection-act-in-india\/#How_the_Consumer_Protection_Act_2019_is_Making_a_Difference\" data-wpel-link=\"internal\">How the Consumer Protection Act, 2019 is Making a Difference<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.zolvit.com\/blog\/consumer-protection-act-in-india\/#How_to_File_a_Complaint_Under_the_Consumer_Protection_Act\" data-wpel-link=\"internal\">How to File a Complaint Under the Consumer Protection Act<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.zolvit.com\/blog\/consumer-protection-act-in-india\/#Online_Consumer_Complaints_Process\" data-wpel-link=\"internal\">Online Consumer Complaints Process<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.zolvit.com\/blog\/consumer-protection-act-in-india\/#Offline_Complaint_Filing_and_Jurisdictions\" data-wpel-link=\"internal\">Offline Complaint Filing and Jurisdictions<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.zolvit.com\/blog\/consumer-protection-act-in-india\/#Features_and_Structure_of_Consumer_Forums\" data-wpel-link=\"internal\">Features and Structure of Consumer Forums<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.zolvit.com\/blog\/consumer-protection-act-in-india\/#Jurisdiction_and_Types_of_Forums\" data-wpel-link=\"internal\">Jurisdiction and Types of Forums<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.zolvit.com\/blog\/consumer-protection-act-in-india\/#Consumer_Rights_and_Responsibilities\" data-wpel-link=\"internal\">Consumer Rights and Responsibilities<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.zolvit.com\/blog\/consumer-protection-act-in-india\/#Role_of_Consumer_Lawyers_in_the_Complaint_Process\" data-wpel-link=\"internal\">Role of Consumer Lawyers in the Complaint Process<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.zolvit.com\/blog\/consumer-protection-act-in-india\/#Amendments_to_the_Consumer_Protection_Act_2019\" data-wpel-link=\"internal\">Amendments to the Consumer Protection Act, 2019<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/www.zolvit.com\/blog\/consumer-protection-act-in-india\/#Consumer_Protection_in_the_Digital_Age\" data-wpel-link=\"internal\">Consumer Protection in the Digital Age<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/www.zolvit.com\/blog\/consumer-protection-act-in-india\/#Conclusion\" data-wpel-link=\"internal\">Conclusion<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/www.zolvit.com\/blog\/consumer-protection-act-in-india\/#FAQs_Related_to_Consumer_Protection_Act_in_India\" data-wpel-link=\"internal\">FAQs Related to Consumer Protection Act in India<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/www.zolvit.com\/blog\/consumer-protection-act-in-india\/#What_is_the_Consumer_Protection_Act_1986_and_2019\" data-wpel-link=\"internal\">What is the Consumer Protection Act 1986 and 2019?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/www.zolvit.com\/blog\/consumer-protection-act-in-india\/#What_are_the_8_basic_rights_of_consumers_in_India\" data-wpel-link=\"internal\">What are the 8 basic rights of consumers in India?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/www.zolvit.com\/blog\/consumer-protection-act-in-india\/#What_is_Section_47_of_the_Consumer_Protection_Act\" data-wpel-link=\"internal\">What is Section 47 of the Consumer Protection Act?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/www.zolvit.com\/blog\/consumer-protection-act-in-india\/#How_do_I_complain_to_the_District_Consumer_Disputes_Redressal_Commission_DCDRC\" data-wpel-link=\"internal\">How do I complain to the District Consumer Disputes Redressal Commission (DCDRC)?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/www.zolvit.com\/blog\/consumer-protection-act-in-india\/#What_types_of_complaints_can_be_filed_under_the_Consumer_Protection_Act\" data-wpel-link=\"internal\">What types of complaints can be filed under the Consumer Protection Act?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/www.zolvit.com\/blog\/consumer-protection-act-in-india\/#Can_I_file_a_complaint_against_an_online_seller\" data-wpel-link=\"internal\">Can I file a complaint against an online seller?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/www.zolvit.com\/blog\/consumer-protection-act-in-india\/#Can_I_claim_a_refund_of_TDS\" data-wpel-link=\"internal\">Can I claim a refund of TDS?<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Features_of_the_Consumer_Protection_Act_2019\"><\/span><b>Features of the Consumer Protection Act, 2019<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The Consumer Protection Act in India enacted in 2019 makes strong provisions relating to consumer rights and also takes note of newer provisions for handling specific emerging problems, particularly in the case of the digital era.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Consumer_Rights_Under_the_Act\"><\/span><b>Consumer Rights Under the Act<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>CCPA Establishment: <\/b><span style=\"font-weight: 400;\">A chief agency for actual regulation, protection, and enforcement of consumer rights.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Product Liability<\/b><span style=\"font-weight: 400;\">: Factors into consideration manufacturers&#8217; as well as sellers&#8217; liability for defective products or services.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Misleading Advertisements: <\/b><span style=\"font-weight: 400;\">Proactive against false claims and deceptive advertising.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>E-commerce Protection<\/b><span style=\"font-weight: 400;\">: Entails transparency, fair pricing, and availability for grievance redress to online shoppers.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Conciliation<\/b><span style=\"font-weight: 400;\">: Encourages settlement negotiations in disputes before action in a court of law begins.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Consumer Rights: <\/b><span style=\"font-weight: 400;\">Protect against unfair competition, provide access to information, and enable grievance redress.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Unfair Trade Practices<\/b><span style=\"font-weight: 400;\">: It forbids the avaricious and unethical maneuvers that prey on unsuspecting consumerism.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Consumer Education<\/b><span style=\"font-weight: 400;\">: Awareness campaigns and educational programs are initiated to create awareness among consumers.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\n\t\t<div class=\"box success  \">\n\t\t\t<div class=\"box-inner-block\">\n\t\t\t\t<span class=\"fa tie-shortcode-boxicon\"><\/span><strong data-start=\"159\" data-end=\"232\">Unsure about your consumer rights under the Consumer Protection Act?<\/strong><br data-start=\"232\" data-end=\"235\" \/>Get legal advice to understand and assert your rights effectively with the help of our expert lawyers.<\/span><div class=\"tie-center-button\"><a href=\"https:\/\/www.zolvit.com\/lawyers?utm_source=blog&#038;utm_medium=cta&#038;utm_campaign=blog-cta\" class=\"shortc-button big white\" data-wpel-link=\"internal\"><b>Consult A Lawyer Online<\/b><\/a><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n<h2><span class=\"ez-toc-section\" id=\"How_the_Consumer_Protection_Act_2019_is_Making_a_Difference\"><\/span><b>How the Consumer Protection Act, 2019 is Making a Difference<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The Consumer Protection Act, 2019, enhances consumer rights and introduces stronger protections against trade practices. Here\u2019s how it makes an impact:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Enhanced Consumer Rights:<\/b><span style=\"font-weight: 400;\"> Consumers now have the right to obtain quality goods and services and not be unwittingly exploited.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Fast Remedy:<\/b><span style=\"font-weight: 400;\"> It involves effective measures for the resolution of consumer complaints.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Mediation Process<\/b><span style=\"font-weight: 400;\">: It also seeks to mediate the settlement of disputes before legal proceedings commence.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Filing of Complaints online:<\/b><span style=\"font-weight: 400;\"> Consumers can obtain redress through digital platforms.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Central Consumers Protection Authority (CCPA):<\/b><span style=\"font-weight: 400;\"> It provides for the regulation of violations, unfair trade practice, and misleading advertisement.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Product Liability<\/b><span style=\"font-weight: 400;\">: Manufacturers and vendors shall be liable for defective products.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Protection Against Unfair Trade<\/b><span style=\"font-weight: 400;\">: Strengthening measures to restrain misleading advertisement and unethical trade practices.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Right to Information:<\/b><span style=\"font-weight: 400;\"> This ensures consumers have knowledge on quality, price and standards.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Right to Compensation:<\/b><span style=\"font-weight: 400;\"> To enable a consumer to enforce right against any practice or exploitation.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Safety from Goods:<\/b><span style=\"font-weight: 400;\"> Protection against injuries resulting from dangerous products and services.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>E-commerce protection<\/b><span style=\"font-weight: 400;\">: Strengthening consumer rights in both online and cross-border transactions.<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"How_to_File_a_Complaint_Under_the_Consumer_Protection_Act\"><\/span><b>How to File a Complaint Under the Consumer Protection Act<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">To file a complaint under the Consumer Protection Act, one can use the National Consumer Helpline portal online or visit the relevant district commission in person, providing necessary details and supporting documents.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Online_Consumer_Complaints_Process\"><\/span><b>Online Consumer Complaints Process<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">In order to register a complaint, applicants can launch a National Consumer Helpline portal.\u00a0 Here are the steps to file an online consumer complaint:<\/span><\/p>\n<p><b>Step 1:<\/b><span style=\"font-weight: 400;\"> Portal Visit: Enter the National Consumer Helpline site.<\/span><\/p>\n<p><b>Step 2:<\/b><span style=\"font-weight: 400;\"> Registration\/Login: A user creates an account; Login.<\/span><\/p>\n<p><b>Step 3: <\/b><span style=\"font-weight: 400;\">Complaint Selection Category: The relevant complaint type is chosen.<\/span><\/p>\n<p><b>Step 4:<\/b><span style=\"font-weight: 400;\"> Fill the Form: Information and supporting documents are provided.<\/span><\/p>\n<p><b>Step 5:<\/b><span style=\"font-weight: 400;\"> Filing a Complaint: The form submitted successfully; a reference number was received.<\/span><\/p>\n<p><b>Step 6:<\/b><span style=\"font-weight: 400;\"> Processing of the Complaint: The authorities review the complaint and process it further.<\/span><\/p>\n<p><b>Step 7<\/b><span style=\"font-weight: 400;\">: Resolution or Escalation: Feedback on the resolution or escalate if required.<\/span><\/p>\n<p><b>Step 8:<\/b><span style=\"font-weight: 400;\"> Following Up: Online status tracking of the filed complaint.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Offline_Complaint_Filing_and_Jurisdictions\"><\/span><b>Offline Complaint Filing and Jurisdictions<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Visit the appropriate consumer court (district, state, or national) with required documents for offline complaint filing.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It is also possible to visit the Central Vigilance Commission (CVC) for complaints related to vigilance matters.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Submit grievances concerning the judiciary to the Department of Justice.<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Features_and_Structure_of_Consumer_Forums\"><\/span><b>Features and Structure of Consumer Forums<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Consumer forums provide easy access, cheap, and speedy resolution of disputes to consumers to get justice without going through the costly legal process. The consumer forums protect consumer rights and promote trading practices.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Jurisdiction_and_Types_of_Forums\"><\/span><b>Jurisdiction and Types of Forums<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><b>Jurisdiction\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The jurisdiction of each forum is determined by the monetary value of the case, ensuring that disputes are handled by the appropriate level of authority in a structured manner.<\/span><\/p>\n<p><b>Types of Forums<\/b><\/p>\n<p><span style=\"font-weight: 400;\">There are two key aspects to consumer forums in India: their types based on jurisdiction and their composition by legal authorities.<\/span><\/p>\n<ol>\n<li><b> Consumer forums\u00a0<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Consumer forums in India follow a three-tier system based on the value of the claim:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>District Forum<\/b><span style=\"font-weight: 400;\">: Handles cases with a claim value of up to \u20b920 lakh.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>State Commission<\/b><span style=\"font-weight: 400;\">: Deals with disputes involving claim amounts between \u20b920 lakh and \u20b91 crore.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>National Commission<\/b><span style=\"font-weight: 400;\">: Handles cases exceeding \u20b91 crore and serves as the highest appellate body for consumer disputes.<\/span><\/li>\n<\/ol>\n<ol start=\"2\">\n<li><b> Composition of Forums<\/b><span style=\"font-weight: 400;\">:<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Each forum is made up of experienced legal professionals:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>District Forum<\/b><span style=\"font-weight: 400;\">: A President (former\/current District Judge) and two members.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>State Commission<\/b><span style=\"font-weight: 400;\">: A President (former\/current High Court Judge) and two members.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>National Commission<\/b><span style=\"font-weight: 400;\">: A sitting or retired Supreme Court Judge and at least four members.<\/span><\/li>\n<\/ol>\n<h2><span class=\"ez-toc-section\" id=\"Consumer_Rights_and_Responsibilities\"><\/span><b>Consumer Rights and Responsibilities<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">consumer rights and responsibilities are integral to a well-functioning market. These rights protect individuals against fraud, while the associated responsibilities encourage informed and responsible choices. The following points highlight significant consumer rights and responsibilities.<\/span><\/p>\n<ol>\n<li><b> Consumer Rights:<\/b><\/li>\n<\/ol>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Right to Safety:<\/b><span style=\"font-weight: 400;\"> To be safeguarded against problems while using products and services.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Right to be Informed: <\/b><span style=\"font-weight: 400;\">To obtain accurate information on product quality, quantity, price, and possible hazards.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Right to Choose:<\/b><span style=\"font-weight: 400;\"> The right to choose from a wide range of products and services that are given.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Right to be heard:<\/b><span style=\"font-weight: 400;\"> Raise issues and complaints with respect to defective goods or services.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Right to Seek Redress: <\/b><span style=\"font-weight: 400;\">To claim redress for defective goods or unfair trade practices.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Right to Consumer Education:<\/b><span style=\"font-weight: 400;\"> Allowed to learn about consumer rights and obligations in order to make informed decisions.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Right to a Healthy Environment:<\/b><span style=\"font-weight: 400;\"> To live and consume in a clean, unpolluted atmosphere.<\/span><\/li>\n<\/ul>\n<ol start=\"2\">\n<li><b> Consumer Responsibilities:<\/b><\/li>\n<\/ol>\n<ul>\n<li aria-level=\"1\"><b>Responsibility to be Aware: <\/b><span style=\"font-weight: 400;\">Alertness regarding rights, responsibilities, and product quality before purchases.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Responsibility to be Ethical: <\/b><span style=\"font-weight: 400;\">Practise the trade in excess of responsible activity and misrepresentation thereof.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Responsibility to Complain:<\/b><span style=\"font-weight: 400;\"> File complaints against defective products or inferior services.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Responsibility to Speak Out: <\/b><span style=\"font-weight: 400;\">\u00a0Raising awareness on ambiguous or dangerous practices within the market.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Responsibility to be Quality Conscious: <\/b><span style=\"font-weight: 400;\">Prefer suggested certified products (for example, this is, Agmark, ISI mark certified).<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Role_of_Consumer_Lawyers_in_the_Complaint_Process\"><\/span><b>Role of Consumer Lawyers in the Complaint Process<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.zolvit.com\/lawyers\/consumer\" data-wpel-link=\"internal\"><strong>Consumer protection lawyers<\/strong><\/a> help individuals assert their rights and resolve disputes related to defective products, deficient services, or trade practices.They are the lawyers who have legal advisory services, help in filing complaints to appropriate authorities and represent consumers during court proceedings.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Advocacy<\/b><span style=\"font-weight: 400;\">: This includes advocacy for a consumer before consumer forums and courts.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Preparation of Complaints:<\/b><span style=\"font-weight: 400;\"> Assisting in the formulation of well-drafted complaints, with the evidence to substantiate them.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Dispute Resolution: <\/b><span style=\"font-weight: 400;\">Helping from client to mediation, settlement, or litigation.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Advocacy for Consumer Rights:<\/b><span style=\"font-weight: 400;\"> Rendering legal advice on rights, duties, and available remedies.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Compliance Certification and Documentation:<\/b><span style=\"font-weight: 400;\"> Ensuring that the needed documentation and formalities are in place for a solid case.<\/span><\/li>\n<\/ul>\n<p><b>Additional role in Consumer Protection Laws<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Consumer Education:<\/b><span style=\"font-weight: 400;\"> Attorneys educate customers on their rights and obligations under laws relating to consumers.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Partnership with Regulators:<\/b><span style=\"font-weight: 400;\"> They help enforce consumer protection and pursue companies in default.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Class Suits<\/b><span style=\"font-weight: 400;\">: They can file lawsuits for groups of consumers who share the same issues.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Misleading Advertisements:<\/b><span style=\"font-weight: 400;\"> They can help customers contest such types of marketing and fake claims.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Product and Service Grievances: <\/b><span style=\"font-weight: 400;\">Lawyers assist individuals in claiming defective products or inferior services.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\n\t\t<div class=\"box success  \">\n\t\t\t<div class=\"box-inner-block\">\n\t\t\t\t<span class=\"fa tie-shortcode-boxicon\"><\/span><strong data-start=\"669\" data-end=\"719\">Need expert help filing a consumer complaint?<\/strong><br data-start=\"719\" data-end=\"722\" \/>Our consumer protection lawyers can guide you through the complaint process and ensure proper legal representation.<\/span><div class=\"tie-center-button\"><a href=\"https:\/\/www.zolvit.com\/lawyers?utm_source=blog&#038;utm_medium=cta&#038;utm_campaign=blog-cta\" class=\"shortc-button big white\" data-wpel-link=\"internal\"><b>Consult A Lawyer Online<\/b><\/a><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n<h2><span class=\"ez-toc-section\" id=\"Amendments_to_the_Consumer_Protection_Act_2019\"><\/span><b>Amendments to the Consumer Protection Act, 2019<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The Consumer Protection Act, 2019 introduced a number of important reforms regarding the rights of consumers and how they can be resolved. Some of the amendments include provisions concerning online transactions, alternative dispute resolution, and stricter control over trade practices.<\/span><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>Expanded Definition of &#8220;Consumer&#8221;:<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The term now applies to an individual who purchases goods or renders services through online platforms and electronic or e-commerce transactions.<\/span><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>Filing Complaint Online:<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Consumers are now able to submit complaints via the online facility e-Daakhil, making the entire process more accessible and economical.<\/span><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>Establishment of the Central Consumer Protection Authority (CCPA):<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">A regulatory mechanism to monitor breaches of consumer rights, to take action against misleading advertisements, and to penalize trade practices was constituted.<\/span><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>Mediation and dispute resolution:\u00a0<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The Act lays down alternative dispute resolution mechanisms for the quick disposal of consumer complaints through mediation.<\/span><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>Regulation of E-commerce and Direct Selling:<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Specific guidelines were formulated to promote e-commerce and direct selling businesses in providing fair treatment and protection to the consumers in online transactions.<\/span><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>Product Liability Provisions:<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Manufacturers, service providers, and sellers are liable for any damages that result from defective products, with compensation claims being available to injured consumers.\u00a0<\/span><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>Action against Misleading Advertisements:<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The Act penalizes manufacturers, advertisers, and brand endorsers for false or misleading advertisements that mislead consumers.<\/span><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>Updated Monetary Jurisdiction:<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The pecuniary limits for consumer disputes updated are as follows:\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">District Commission: up to \u20b950 lakh;\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">State Commission: \u20b950 lakh-\u20b92 crore;\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">National Commission: Above \u20b92 crore.\u00a0<\/span><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>Consumer Mediation Cells:<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">These mediation cells are established to settle disputes amicably and to avoid unnecessary protracted litigation from going on.<\/span><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>Entitled to Appeal Against Orders:<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Consumers displeased with the judgments of consumer forums can appeal against the decisions to the higher commissions for further redress.<\/span><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>Criminal Liability for Fake Products:<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The Act contains penalties and legal consequences with respect to an enterprise for dealing in counterfeit or substandard goods.<\/span><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>Defining Unfair Trade Practices:<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The Act, in so doing, also clearly defines trade practices that have been prohibited, which would help consumers in legal remedies against such methods of unfair or dishonest dealing.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Consumer_Protection_in_the_Digital_Age\"><\/span><b>Consumer Protection in the Digital Age<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Consumer Protection in the Digital Age Right now, consumers are increasingly taking it critical because of the use of e-commerce. Here, different laws have been developed to keep pace with new challenges so that consumers are shielded from fraud, unfair trade practices, and violations of privacy in digital transactions. Such consumers have specific rights, and together with that, they are entitled to legal remedies that legally protect them in cyber marketplaces.<\/span><\/p>\n<p><b>Regulations of e-commerce platform<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Such e-commerce and online platforms should commit to transparent pricing, return policies, grievance redressal mechanisms, etc.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The seller should make the details of the product, terms of warranty, and refund policies available before purchase.<\/span><\/li>\n<\/ul>\n<p><b>Digital Consumer&#8217;s Rights<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Consumers enjoy rights to safety, information, and redress even in electronic shops, as in physical stores.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">There has also been an expansion in the definition of &#8220;consumer&#8221; with the Consumer Protection, 2019 Act by including digital transactions and purchases made through e-commerce.<\/span><\/li>\n<\/ul>\n<p><b>Online Dispute Resolution(ODR)<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Portals like e-Daakhil help consumers file complaints in a digital manner.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Invention of mediation and ADR provide an excellent mechanism for conflict resolution.<\/span><\/li>\n<\/ul>\n<p><b>Protection Against Fraud and Misleading Ads<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Such businesses can be prosecuted for false advertising, counterfeit sales, or charging hidden prices.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Influencers and endorsers falsely advertising a product shall also be accountable.<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span><b>Conclusion<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">In conclusion, The Consumer Protection Act, 2019, enhances consumer rights with stricter regulations, faster complaint resolution, and greater accountability for businesses, including e-commerce platforms. Understanding these protections helps consumers make informed decisions and seek redress effectively. If you need legal support on consumer rights, Zolvit\u2019s experts are here to assist you.<\/span><\/p>\n\n\t\t<div class=\"box info  \">\n\t\t\t<div class=\"box-inner-block\">\n\t\t\t\t<span class=\"fa tie-shortcode-boxicon\"><\/span><strong>Key Takeaways:<\/strong><\/p>\n<ul>\n<li><b>Modern Consumer Definition<\/b><span style=\"font-weight: 400;\">: The Act now covers offline and online buyers, including e-commerce transactions.<\/span><\/li>\n<li><b>Central Consumer Protection Authority (CCPA)<\/b><span style=\"font-weight: 400;\">: Established to regulate unfair practices, misleading ads, and protect consumer rights.<\/span><\/li>\n<li><b>Product Liability<\/b><span style=\"font-weight: 400;\">: Manufacturers, service providers, and sellers are held accountable for defective goods or services.<\/span><\/li>\n<li><b>E-commerce Rules<\/b><span style=\"font-weight: 400;\">: Online platforms must ensure transparency, proper disclosures, and grievance redressal systems.<\/span><\/li>\n<li><b>Filing Complaints Digitally<\/b><span style=\"font-weight: 400;\">: Consumers can file complaints through the <\/span><b>e-Daakhil<\/b><span style=\"font-weight: 400;\"> portal or offline via consumer forums.<\/span><\/li>\n<li><b>Dispute Resolution<\/b>: Mediation cells aim to settle complaints without litigation, ensuring faster outcomes\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><span class=\"ez-toc-section\" id=\"FAQs_Related_to_Consumer_Protection_Act_in_India\"><\/span><strong>FAQs Related to Consumer Protection Act in India<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<style>#sp-ea-46220 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-46220.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #e2e2e2; }#sp-ea-46220.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-46220.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-46220.sp-easy-accordion>.sp-ea-single {background: #eee;}#sp-ea-46220.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1745562729\">\n<div id=\"sp-ea-46220\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\">\n\n<!-- Start accordion card div. -->\n<div class=\"ea-card ea-expand sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-462200\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse462200\" aria-controls=\"collapse462200\" href=\"#\" aria-expanded=\"true\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> What is the Consumer Protection Act 1986 and 2019?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse462200\" data-parent=\"#sp-ea-46220\" role=\"region\" aria-labelledby=\"ea-header-462200\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p><span style=\"font-weight: 400\">The 1986 Act safeguarded consumer rights, while the 2019 amendment introduced stricter rules, including e-commerce regulations and product liability.<\/span><\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-462201\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse462201\" aria-controls=\"collapse462201\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What are the 8 basic rights of consumers in India?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse462201\" data-parent=\"#sp-ea-46220\" role=\"region\" aria-labelledby=\"ea-header-462201\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p><span style=\"font-weight: 400\">These include the right to safety, information, choice, redressal, consumer education, being heard, basic needs, and a healthy environment.<\/span><\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-462202\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse462202\" aria-controls=\"collapse462202\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What is Section 47 of the Consumer Protection Act?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse462202\" data-parent=\"#sp-ea-46220\" role=\"region\" aria-labelledby=\"ea-header-462202\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p><span style=\"font-weight: 400\">It deals with enforcing consumer commission orders and penalizing non-compliance.<\/span><\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-462203\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse462203\" aria-controls=\"collapse462203\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How do I complain to the District Consumer Disputes Redressal Commission (DCDRC)?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse462203\" data-parent=\"#sp-ea-46220\" role=\"region\" aria-labelledby=\"ea-header-462203\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p><span style=\"font-weight: 400\">Submit a written complaint online or at the DCDRC office with proof of transaction and grievance details.<\/span><\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-462204\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse462204\" aria-controls=\"collapse462204\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What types of complaints can be filed under the Consumer Protection Act?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse462204\" data-parent=\"#sp-ea-46220\" role=\"region\" aria-labelledby=\"ea-header-462204\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p><span style=\"font-weight: 400\">Consumers can report defective goods, poor service, unfair trade practices, misleading ads, and e-commerce fraud.<\/span><\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-462205\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse462205\" aria-controls=\"collapse462205\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I file a complaint against an online seller?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse462205\" data-parent=\"#sp-ea-46220\" role=\"region\" aria-labelledby=\"ea-header-462205\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p><span style=\"font-weight: 400\">Yes, complaints can be filed for defective products, false advertising, non-delivery, or unfair contract terms.<\/span><\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-462206\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse462206\" aria-controls=\"collapse462206\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I claim a refund of TDS?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse462206\" data-parent=\"#sp-ea-46220\" role=\"region\" aria-labelledby=\"ea-header-462206\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p><span style=\"font-weight: 400\">Yes, file an Income Tax Return (ITR) to claim a refund for excess TDS deducted.<\/span><\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>The Consumer Protection Act, 2019, is a monumental Act which repealed the Consumer Protection Act of 1986; its enactment was necessary for improvement in consumer rights in this digital age. &#8220;Consumer&#8221; is now defined broadly, with the newly formed Central Consumer Protection Authority (CCPA) enforcing online dispute resolution. The law also has stricter penalties for &hellip;<\/p>\n","protected":false},"author":26,"featured_media":46301,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[3893],"tags":[4236,4237,3782],"class_list":["post-46216","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-consumer-lawyer","tag-consumer-protection-act-in-india","tag-consumer-protection-lawyer","tag-legal-advice"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.zolvit.com\/blog\/wp-json\/wp\/v2\/posts\/46216","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.zolvit.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.zolvit.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.zolvit.com\/blog\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/www.zolvit.com\/blog\/wp-json\/wp\/v2\/comments?post=46216"}],"version-history":[{"count":5,"href":"https:\/\/www.zolvit.com\/blog\/wp-json\/wp\/v2\/posts\/46216\/revisions"}],"predecessor-version":[{"id":46226,"href":"https:\/\/www.zolvit.com\/blog\/wp-json\/wp\/v2\/posts\/46216\/revisions\/46226"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.zolvit.com\/blog\/wp-json\/wp\/v2\/media\/46301"}],"wp:attachment":[{"href":"https:\/\/www.zolvit.com\/blog\/wp-json\/wp\/v2\/media?parent=46216"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.zolvit.com\/blog\/wp-json\/wp\/v2\/categories?post=46216"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.zolvit.com\/blog\/wp-json\/wp\/v2\/tags?post=46216"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}